Last updated: April 19, 2025
Welcome to the leaseholder portal operated by Nine Sutton Managing Agent Limited ("we", "us", or "our"). By accessing and using this portal, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use the portal.
We provide this portal for registered leaseholders and authorised residents to access building updates, submit support requests, and manage their property-related information.
Access is provided on a personal, non-transferable basis. You must keep your login credentials secure and must not share your account with others.
We reserve the right to suspend or terminate access if we reasonably believe that a user has breached these terms or used the portal improperly.
By using the portal, you agree that we may send you communications relevant to the management of your property (e.g., building updates, support responses).
These communications are considered part of our service obligations and not marketing communications.
We aim to provide reliable access to the portal, but we do not guarantee that it will be available at all times.
We may need to suspend, withdraw, or modify parts of the portal for operational reasons, without prior notice.
We may update these Terms of Use from time to time. Significant changes will be communicated through the portal.
Your continued use of the portal after any changes indicates your acceptance of the updated terms.
We are not liable for any loss or damage resulting from your use of (or inability to use) the portal, except where caused by our negligence or breach of legal obligations that cannot be excluded by law.
These Terms of Use are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.